Support for Arkivalieronline

This page contains details on how to get help for problems related to Arkivalieronline.


If you encounter a problem while using Arkivalieronline (AO), you can contact us via email or telephone.

Write us

Send an email to

When you write us concerning an error, please attach a screen shot of what the error looks like on your screen.

If you want to report that one or more pages are missing or the quality of an image is not acceptable, you should use the “report error” button in the image viewer.

Read more about how you report errors on Arkivalieronline

Call us

You can call us at +45 4171 7421

Monday to Thursday, 1 pm to 2 pm

Please note that occasionally the support staff might not be available to take your call. In that case, please try again later.